This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Levam service (the "Service") available at levam.net. It also tells You about Your privacy rights and how the law protects You. By using the Service You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words whose initial letter is capitalized have meanings defined below. These definitions apply equally in singular and plural.

Definitions

• Account — a unique account created for You to access our Service or parts of it.
• Company — "Levam" (referred to as "We", "Us" or "Our"). (Replace with full legal name and registered address where required.)
• Cookies — small files placed on Your device by a website, containing details of browsing activity among other uses.
• Device — any device that can access the Service (computer, mobile, tablet).
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — the Levam website, API and widgets, and related services accessible at levam.net.
• Service Provider — third-party companies or individuals who process Personal Data on Our behalf.
• Usage Data — data collected automatically when using the Service (logs, IP, request metadata).

2. Information We Collect

2.1 Personal Data you provide

We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include (but is not limited to):

• Email address
• First and last name
• Company name and billing details
• Phone number
• Domain names or websites where You install our widget
• Payment information (processed via third-party payment providers)

2.2 Usage Data (collected automatically)

We automatically collect Usage Data when You access the Service. Usage Data may include:

• IP address and approximate location
• Browser type and version
• Pages and API endpoints visited or called, timestamps and response codes
• Device identifiers and diagnostics
• Widget events, VIN / frame decode requests (query metadata, not the original VIN when configured to anonymize)

Note: Levam offers both an API and a JavaScript widget and logs service calls and usage statistics to provide the Service and usage reports to customers. These product characteristics affect what Usage Data is collected and how it is used.

3. Tracking Technologies and Cookies

We use Cookies, web beacons, tags and similar technologies to operate and improve the Service, to analyze trends and usage, and to support authentication and security. You can control cookie settings in your browser; however some parts of the Service may not function correctly if cookies are disabled.

4. How We Use Your Personal Data

We use Personal Data for the following purposes:

• To provide and maintain the Service (API, widget, dashboard).
• To manage Your Account and billing, including delivering invoices and collecting payments via third-party processors.
• To monitor and improve our Service, including analytics and product development.
• To provide technical support and respond to Your requests.
• To send administrative information such as updates to terms, security alerts and policy changes.
• To send marketing communications about products and offers with Your consent; You can opt out at any time.
• To comply with legal obligations and protect our rights.

5. Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• Service Providers: with vendors and hosting providers who perform services for Us (analytics, email delivery, payment processing).
• Affiliates: with our affiliates where needed to provide the Service.
• Business transfers: in connection with a merger, acquisition, or sale of assets (we will notify You where required by law).
• Legal requirements: to comply with applicable law, regulation or lawful request by public authorities.
• With Your consent: for any other purpose where You have given consent.

6. Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes and enforce our agreements. Usage Data may be retained for a shorter or longer period depending on its purpose (analytics, security, or legal requirements).

7. Data Transfers

Your information may be processed in countries other than Your own. When Personal Data is transferred outside Your jurisdiction We take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable law (standard contractual clauses, safeguards where appropriate).

8. Your Rights

Depending on Your jurisdiction, You may have rights to access, correct, delete, or restrict processing of Your Personal Data, and the right to portability. You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent. To exercise Your rights, contact Us at the address below.

9. Deleting Your Personal Data

You can update or delete certain information via Your Account settings (if available) or by contacting Us. We will comply with deletion requests unless we are legally required to retain certain information.

10. Security

We implement commercially reasonable organizational, technical and administrative safeguards to protect Personal Data. However, no method of transmission or storage is entirely secure, and We cannot guarantee absolute security.

11. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If we learn that we have collected Personal Data from a child under 13 without parental consent, we will take steps to delete it.

12. Links to Other Websites

The Service may contain links to third-party websites that are not operated by Us. We are not responsible for the content or privacy practices of those sites. We encourage You to read the privacy policies of any third party sites You visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify You by posting the new policy on this page and, where appropriate, by email or prominent notice on the Service. The "Last updated" date at the top will be revised accordingly.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Levam support:

• Company: STANOK LLP, England and Wales, Stoney Works, 8 Stoney Lane, London, United Kingdom SE19 3BD
• Email: [email protected]
• Documentation & developer resources: docs.levam.net.

Last updated: October 20, 2025