Terms of service

These Terms of Service ("Terms") govern your access to Levam services ("Service"), including the website at levam.net, the Levam API, widgets, dashboards, and related products and services provided by STANOK LLP ("We", "Us", "Our"). By creating an account, purchasing a subscription, integrating our API, or installing a widget, you agree to comply with these Terms. If you do not agree with the Terms, do not use the Service.

1. Definitions

  • Account — your user account created to access the Service.
  • Client — an individual or organization registering for and using the Service.
  • Documentation — developer guides, API references, and other documents available at docs.levam.net.
  • Levam Data — data, codes, content, mapping tables, and other materials provided by Levam as part of the Service.
  • Usage — requests, calls, API invocations, widget events, and other actions counted for billing and quota purposes.
  • Subscription — a paid plan or trial period providing access to certain features, quotas, and support levels.

2. Eligibility

To use the Service, you must be at least 18 years old and have the legal capacity to enter into binding agreements. By registering, you confirm that you meet these requirements and that the information you provide is accurate and complete.

3. Accounts and Access

You are responsible for maintaining the security of your credentials and for all actions taken through your Account. Notify Us immediately of any unauthorized access or other security breach. We are not liable for losses arising from unauthorized account use, except in cases of gross negligence or willful misconduct on our part.

4. Permitted Use and Rules

You agree to use the Service only for lawful purposes and in accordance with these Terms and the Documentation. You must not:

  • use the Service to store, transmit, or process illegal, infringing, malicious, threatening, abusive, pornographic, or otherwise objectionable content;
  • attempt to scan or test systems for vulnerabilities, bypass security or authentication measures;
  • reverse-engineer, decompile, or otherwise extract source code or algorithms of the Service;
  • use the Service for sending unsolicited bulk communications (spam);
  • impersonate others, engage in fraud, or otherwise violate applicable laws or third-party rights;
  • bypass quotas, limits, or billing mechanisms, or attempt to access functionality not included in your Subscription.

We reserve the right to suspend or terminate Accounts that violate usage rules or pose security risks.

5. Subscriptions, Fees, and Billing

Access to certain Service features is provided under a paid Subscription. Descriptions of plans, limits, and prices are published on the Site. By subscribing, you agree to pay the specified fees.

  • Billing cycle: payment is made in advance on a monthly basis according to the selected plan.
  • Taxes: all fees are exclusive of taxes; you are responsible for paying applicable taxes unless otherwise required by law.
  • Payment methods: we accept payments via the payment providers specified at checkout. You authorize Us to charge your chosen payment method.
  • Plan changes: you may upgrade or downgrade your plan according to the published pricing.

We may change prices for new Subscriptions at any time. If required by law, we will provide advance notice of material pricing changes.

6. Trials and Promotions

We may offer free trials or promotional access. Such offers are governed by separate terms and may be modified or withdrawn at our discretion. If you do not cancel your Subscription before the trial period ends, charges may automatically apply afterward.

7. Refunds

Except as required by law, all paid fees are non-refundable. At our discretion, we may issue refunds or credits in specific cases (e.g., billing errors or prolonged service downtime caused by Us).

8. Intellectual Property

All exclusive rights to the Service, Levam Data, Documentation, and related materials belong to Us. Upon payment of applicable fees and compliance with these Terms, We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your business operations.

9. Confidentiality

Both parties agree to keep non-public information confidential if it is marked as such or should reasonably be considered confidential. Confidential information does not include data that (a) becomes public through no fault of the recipient; (b) is lawfully obtained from a third party without restriction; (c) is independently developed by the recipient; or (d) must be disclosed by law.

10. Data Protection and Privacy Policy

Our Privacy Policy explains how We collect and process personal data. You are responsible for complying with applicable data protection laws regarding Client Content, including obtaining necessary consents for processing personal data contained therein. If required, We and the Client will sign a Data Processing Addendum or include standard contractual clauses as mandated by law.

11. Security

We implement commercially reasonable organizational, physical, and technical safeguards to ensure the security and confidentiality of Client Content. However, we cannot guarantee absolute security, and you acknowledge that data transmission over the internet carries inherent risks.

12. Warranties and Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". EXCEPT AS EXPRESSLY STATED IN THESE TERMS, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY (NOR ITS SUPPLIERS) SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) £100.

14. Indemnification

You agree to defend, indemnify, and hold harmless STANOK LLP, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of (a) your violation of these Terms; (b) Client Content infringing third-party rights or laws; or (c) your misuse of the Service.

15. Suspension and Termination

We may suspend or terminate your access to the Service immediately if you violate the Terms, as required by law, or if we reasonably believe your use poses a risk to our systems or other clients. You may terminate your Subscription as described in the Documentation. Upon termination, your access to the Service will cease, and we may delete or deactivate Client Content after any applicable retention period. Outstanding payments remain due.

16. Changes to the Service and Terms

We may modify or discontinue the Service (or any part thereof) at any time without prior notice and without liability. We may also update these Terms. For material changes, we will publish the updated Terms on the Site and, if necessary, notify you by email. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of them.

17. Third-Party Services

The Service may contain links to or integrations with third-party products. We are not responsible for the availability, content, or practices of third-party services and do not endorse them. Your interactions with third-party services are solely between you and those providers.

18. Export Compliance

You agree to comply with applicable export and import control laws when using the Service and not to use it in violation of such laws. The Service may be subject to sanctions or export restrictions; you must not use the Service from sanctioned countries or by sanctioned persons.

19. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or relating to them are governed by the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales shall have exclusive jurisdiction.

Pre-trial Resolution: In case of a dispute, the parties shall make good-faith efforts to resolve it amicably. If unresolved within 30 days, either party may bring an action before the court.

20. Miscellaneous

  • Entire Agreement: These Terms and related documents constitute the entire agreement between you and Us regarding the Service.
  • Severability: If any provision is found invalid, the remaining provisions remain in full force and effect.
  • Waiver: Failure to enforce any right does not constitute a waiver of that right.
  • Assignment: You may not assign these Terms without Our written consent. We may assign Our rights and obligations in connection with a merger, sale, or change of control.

21. Contact Information

For questions regarding these Terms, please contact us:

  • Company: STANOK LLP, England and Wales, Stoney Works, 8 Stoney Lane, London, United Kingdom SE19 3BD
  • Email: [email protected]
  • Documentation: docs.levam.net

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.

Last updated: October 20, 2025.

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